Return Policy

Not satisfied with your order? No problem. You can return or exchange eligible items within 30 days of receiving your order.

Returns in 4 Easy Steps

Step 1: Contact our customer service team at support@harper-allen.com to request a return form. Please carefully read the return conditions provided before sending your item back to our return centre.

Step 2: Complete the return form in full.

Step 3: Send your order to the return address provided on the return form. Include the completed return form inside your package. Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect. We strongly recommend using a tracked shipping service and keeping your proof of shipment.

Step 4: Once your return has been received and approved, we will issue your refund to your original payment method within 5 business days. Please note that your bank or payment provider may require additional processing time before the refund appears in your account.

Exchanges in 4 Easy Steps

Step 1: Email support@harper-allen.com with your order number and the size you would like to receive. Our team will provide you with an exchange form and the appropriate return instructions.

Step 2: Complete the exchange form in full.

Step 3: Send the item to the address provided on the exchange form and include the completed form inside the package. We recommend using a tracked shipping service.

Step 4: Once your return has been received and approved, we will arrange shipment of the replacement size.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please follow these steps:

Step 1: Email support@harper-allen.com with your order number, a brief description of the issue, and clear photos or a short video showing the problem.

Step 2: Our customer service team will review the information provided.

Step 3: Once the issue has been verified, we will arrange an appropriate solution, such as a replacement or refund, at no additional shipping cost to you.

Step 4: If a replacement is issued, our customer service team will provide you with the new tracking information once it becomes available.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong size, or for another reason not caused by Harper & Allen, you are responsible for the return shipping costs. The exact cost will depend on the shipping carrier and service you choose.

If your return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, you will not be responsible for the applicable return shipping costs.

Important Return Information

Please contact us before returning any item. A completed return form must be included with your return package.

Do not send your return to the address shown on the original parcel unless our customer service team specifically instructs you to do so. Returns must be sent to the return address provided by our team.

For questions about returns or exchanges, please contact:

Harper & Allen Customer Service
Email: support@harper-allen.com