Shipping Policy

When Can I Expect My Order?

We aim to process orders as quickly as possible. Once your order has been processed and shipped, the average delivery time within Canada is 6–10 business days.

Each order is carefully prepared and shipped directly to the delivery address provided at checkout.

Once your order has shipped, you will receive tracking information by email so you can follow its progress.

My Estimated Delivery Date Has Passed

Most orders arrive within the estimated delivery timeframe. However, occasional delays may occur due to high demand, stock availability, carrier delays, customs processing, weather conditions, or other circumstances outside our control.

If an item is temporarily out of stock, dispatch may be delayed by approximately 2–3 business days.

If your package is confirmed as lost in transit, please contact our customer service team. We will investigate the shipment with the carrier and arrange an appropriate solution.

How Much Does Shipping Cost?

We offer FREE tracked shipping across Canada.

Once your order has been shipped, you will receive a Track & Trace number by email.

Returns and Exchanges

If you are not satisfied with your order, eligible items may be returned or exchanged within 30 days of receiving your order.

Items must be returned in their original condition, unworn and unused, with all original labels and tags attached.

Before returning an item, please contact our customer service team at info@harper-allen.com. Our team will provide you with the appropriate return instructions and return address.

Return shipments should be sent using a tracked shipping service. Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Once your return has been received and approved, your refund will be issued to your original payment method within 5 business days. Your bank or payment provider may require additional time to process the refund.

For complete information, please refer to our Return Policy.

Cancellations

We begin processing orders shortly after they are placed. Because of this, we cannot guarantee that an order can be cancelled or changed once processing has begun.

If you need to change or cancel an order, please contact us as soon as possible at support@harper-allen.com. If the order has not yet entered processing or fulfilment, we will do our best to accommodate your request.

Damaged, Defective or Incorrect Items

We carefully check our orders, but in the unlikely event that you receive a damaged, defective, or incorrect item, please follow these steps:

1. Contact our customer service team at support@harper-allen.com with your order number and clear photos or a short video showing the issue.

2. Our team will review the information provided.

3. Once the issue has been verified, we will arrange an appropriate solution, such as a replacement or refund, at no additional shipping cost to you.

4. If a replacement is issued, we will provide new tracking information as soon as the replacement has been shipped.

How Can I Track My Order?

Once your order has shipped, you will receive a shipping confirmation email containing your Track & Trace information.

You can use this information to follow the progress of your shipment.

My Tracking Information Isn't Updating

Tracking information may take some time to become available after your order has been shipped. In some cases, a package may already be in transit even though the tracking status has not yet been updated.

Carrier scans can also occasionally be delayed.

If your tracking information has not updated for an extended period, please contact support@harper-allen.com and our customer service team will assist you.

Refused or Uncollected Packages

Customers are responsible for providing accurate delivery information and for accepting or collecting their order when required.

If a package is refused, not collected within the carrier's specified collection period, or returned because of an incorrect or incomplete address supplied by the customer, additional shipping or return costs may apply.

Once the package has been returned, please contact our customer service team so we can determine the appropriate next steps.

Contact Us

If you have any questions about shipping, delivery, or tracking, please contact:

Harper & Allen Customer Service
Email: support@harper-allen.com